SMC Comprehensive Dashboard - Media License Management

15,445

Total Licenses Issued

↑ 12.5% vs last month

93.2%

SLA Compliance Rate

↑ 2.1% improvement

AED 2.8M

Monthly Revenue

↑ 18.3% growth

75.3%

Automation Rate

↑ 5.2% efficiency

4.2 days

Avg Processing Time

↓ 15% faster

Pending Approvals

↑ 8 new today

Recent License Applications

License ID	Applicant Name	License Type	Application Date	Source	Platform	Status	Priority
LIC-2024-1234	Ahmed Al-Mansoori	Media Production	Jan 15, 2024	Individual	Online Portal	Approved	Medium
LIC-2024-1235	Fatima Hassan	Broadcasting License	Jan 16, 2024	Company	Mobile App	Pending Review	High
LIC-2024-1236	Mohammed Al-Shamsi	Content Creation	Jan 17, 2024	Individual	In-Person	Under Review	Medium
LIC-2024-1237	Sarah Al-Zaabi	Photography Studio	Jan 18, 2024	Company	Online Portal	Approved	Low
LIC-2024-1238	Khalid Ibrahim	Digital Media	Jan 19, 2024	Individual	Mobile App	Rejected	Medium

My Active Tasks

156

Completed Today

Urgent Tasks

3.2 hrs

Avg Response Time

4.8/5

Quality Score

My Task Queue

TASK-2024-089

Media License Renewal - Urgent

Critical

Ahmed Al-Mansoori

Due: Today, 5:00 PM

License Renewal Dept

Online Portal

TASK-2024-092

Broadcasting Permission Review

High

Fatima Hassan

Due: Tomorrow, 2:00 PM

Broadcasting Dept

Mobile App

TASK-2024-095

Content Review & Approval

Medium

Mohammed Al-Shamsi

Due: Jan 25, 2024

Content Review Dept

In-Person

TASK-2024-098

Document Verification

Low

Sarah Al-Zaabi

Due: Jan 30, 2024

Document Processing

Online Portal

93.2%

Within SLA

↑ 2.1% improvement

4.1%

At Risk

↑ 0.5% increase

2.7%

Breached

↑ 0.3% increase

4.2 days

Avg Processing Time

Target: 5 days

Critical SLA Breaches

12 Active Breaches

LIC-2024-0789

Broadcasting License - SLA BREACHED

Breached Critical

Ahmed Al-Mansoori

Overdue by: 6 days

Broadcasting Department

Assigned: Mohammed Ali

LIC-2024-0856

Content Review - SLA BREACHED

Breached Critical

Fatima Hassan

Overdue by: 4 days

Content Review Dept

Assigned: Sarah Ahmed

1,842

Monthly Applications

↑ 12.5% vs last month

1,718

Approved Applications

↑ 14.2% vs last month

3.8 days

Avg Processing Time

↓ 1.2 days vs last month

AED 2.8M

Monthly Revenue

↑ 18.3% growth

Monthly License Issuance Trend

Jan Feb Mar Apr May Jun

Revenue Growth (AED Millions)

Jan Feb Mar Apr May Jun

Department Performance Summary

Department	Completed	Pending	SLA Compliance	Avg Time	Performance
Media Licensing	245	12	95%	3.2 days	Excellent
Broadcasting	412	18	92%	4.8 days	Good
Content Review	189	24	88%	2.1 days	Average
Photography Studio	156	9	94%	1.8 days	Excellent
Digital Media	1002	5	98%	1.2 days	Outstanding

Available Reports

fas fa-file-alt

Monthly Performance Report

Last generated: Jan 20, 2024

Comprehensive monthly analysis of all license operations, SLA compliance, and revenue metrics.

fas fa-check-circle

SLA Compliance Report

Last generated: Jan 20, 2024

Detailed breakdown of SLA performance across all departments with breach analysis.

fas fa-coins

Revenue Analysis Report

Last generated: Jan 20, 2024

Financial overview with revenue trends, projections, and license type breakdown.

fas fa-users

Employee Performance Report

Last generated: Jan 19, 2024

Individual and team performance metrics with quality scores and productivity analysis.

fas fa-exclamation-triangle

Risk & Compliance Report

Last generated: Jan 18, 2024

Regulatory compliance status, risk assessment, and violation tracking.

fas fa-exclamation-circle

Escalation & Breach Report

Last generated: Today

Critical escalations, SLA breaches, and urgent cases requiring management attention.